RETURN & REFUND POLICY
Not in love with your new purchase? Please contact our customer service team. We’d be more than happy to help you sort your issue out and find the best solution for you!
Since some of our products are custom engraved just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. We are also not responsible for typos when submitting the name and phone and phone number fields on our engraved products. Please ensure all submitted fields are correct before purchasing. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made a size chart available on each product page.
Order Modifications or Cancellation
After your order has been placed, you have 4 hours to contact our customer service team and request order modifications or a cancellation. After 4 hours, your order has already been placed in production and can no longer be modified.
At Cozy Josie, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality engraving or incorrect product. Thankfully it is rather unusual! But, if this is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the engraving or the damaged area of the item. Please contact us by email at firstname.lastname@example.org and one of our helpful support staff will organize a re-order or a refund for you!
Order not received
If your item has not arrived within 45 days after having ordered, contact one of our team members through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries as well as orders that have been updated as delivered via the assigned tracking number.)
Since some of our products are custom printed just for you, we do not take returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
The product was received in the last 30 days.
The product is unwashed, unworn and unused.
The product itself or the engraving is defective OR the final product is different than the one you ordered.